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China Association for Quality Promotion Published Report on Product and Service Quality

Xinhua reported that the China Association for Quality Promotion published the results of an investigation into the quality of products and services. The investigation revealed that, among the eight industries that have the largest number of quality and credibility concerns, the automobile industry ranked at the top. The eight industries investigated included automotive, electronics, furniture, telecommunications, insurance, water filter, and eyeglasses. A total of 1,662 companies in ten cities and provinces were investigated.

The report showed that the service industry in China is still poorly structured. It lacks the proper measurement and standards for good quality service. For the auto industry alone, the common service issues included fake repair and warranty service records; the use of low quality parts instead of OEM (original equipment manufacturer) parts; and random labor rate increases. The report also disclosed that fake products are commonly found in shoes, clothing, baby products, and health nutritional personal care items. Other phenomenon that affect the customer’s buying experience include late shipment arrival, lack of trade security guarantees, stolen bank cards, and leaked personal information.

Source: Xinhua, March 29, 2015