Information/Technology - 58. page
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China Association for Quality Promotion Published Report on Product and Service Quality
Xinhua reported that the China Association for Quality Promotion published the results of an investigation into the quality of products and services. The investigation revealed that, among the eight industries that have the largest number of quality and credibility concerns, the automobile industry ranked at the top. The eight industries investigated included automotive, electronics, furniture, telecommunications, insurance, water filter, and eyeglasses. A total of 1,662 companies in ten cities and provinces were investigated.
The report showed that the service industry in China is still poorly structured. It lacks the proper measurement and standards for good quality service. For the auto industry alone, the common service issues included fake repair and warranty service records; the use of low quality parts instead of OEM (original equipment manufacturer) parts; and random labor rate increases. The report also disclosed that fake products are commonly found in shoes, clothing, baby products, and health nutritional personal care items. Other phenomenon that affect the customer’s buying experience include late shipment arrival, lack of trade security guarantees, stolen bank cards, and leaked personal information.
Source: Xinhua, March 29, 2015
http://news.xinhuanet.com/fortune/2015-03/29/c_127633229.htm
Chinese Airports Have the Worst On-Time Departure Records
China Economic Times reported that, according to South China Morning Post, among 61 major airports in the world, all of the seven worst on-time departure performance airports are in China. Hong Qiao and Pudong Airport in Shanghai and Xiaoshan Airport in Hang Zhou are the bottom three on the list with on-time departure rates of 37.17, 37.26 and 37.74 percent respectively. Other airports that have the worst records include Baoan Airport in Shen Zhen, Baiyun Airport in Guangzhou, Chongqing Airport, and Beijing Capital International Airport. China Economic Times quoted comments from an aviation expert who stated that China is behind in airport management where airport networks are centralized in small regions. Since most airlines routes are between Beijing, Shanghai, and the Guangzhou region, any minor error in one area will affect the airline performances in other regions.
Source: China Economic Times, March 22, 2015
http://www.ce.cn/xwzx/gnsz/gdxw/201503/22/t20150322_4894111.shtml